Voice technology! One of the amazing technologies that has grabbed immense popularity in recent years. Whether it’s from utilizing a smart speaker in home or handling large business conferences, voice calling APIs have proven its worth in almost all the sectors.
A study in 2020 shows that monthly almost 40% of the U.S. population uses smart speakers to carry on with their regular day’s task. In businesses, this voice technology moves well with artificial intelligence, machine learning and language processing empowering business growth.
Thus, this post will help you to gain more clarity about this amazing voice calling technology as well as it’s impact over a variety of industries.
Let’s start over with the journey of ‘what exactly is this Voice Call API all about?’
What is Voice API? – An Overview
A Voice API is the tool that is used by the developers to build high-quality voice applications in the cloud or on-premises infrastructure. It enables the users to make and receive calls with a simple and easy integration of voice APIs into their existing iOS, Android, and web app.
Moreover, a voice calling API binds the Public Switched Telephone Network (PSTN) and applications together by connecting to the internet. By embedded a voice calling APIs you can perform many tasks, some of them are,
- Scale the web technology that you were utilizing
- Can have a control over the flow of inbound and outbound calls
- Voice conference calling
- SIP/VoIP Calling
- Voice call recording and queuing
- Send text-to-speech messages in different languages, and much more.
Now, let’s have a look at some of the amazing impacts that these voice apps have created over a variety of industries.
Impression of Voice Calling APIs on Variety of Industries
As many industries, so many terms to identify these voice technologies too. Yes! Some industries call them as voice recognition or voice assistant technology, all depending upon its usage.
Moreover, the innovation in voice API has pushed most of the industries to move on with the most struggling time of pandemic. This with an encouraging fact of social distancing, which is the most appreciated one.
Now, let’s have a detailed run over the industries that have been influenced by these voice call SDKs and APIs.
1. Banking and Finance
One of the most supported industries when we think about – influence of voice apps is the banking and finance sector. Absolutely, it’s the industry that mainly depends utmost on customer care with unbreakable and instant communication, which is not possible at all times. Therefore, the innovative idea of chatbots has been introduced in this sector. These chatbots provide a conversational interface for the users when approached via official websites, where these robots attend to almost thousands of customer queries at once and provide appropriate resolution. Therefore, the customers will get the clarity in the first place itself.
Moreover, customers can also use these audio SDK apps to check their account balance, make payments, and obtain transaction histories. This voice recognition also ensures a high-end security in banking and financial transactions with it’s biometric recognition to identify a genuine user.
2. Retails and E-Commerce
This industry mainly focuses on customers’ comfort to reach their retailer or online stores to make purchases. Thus, they see to it that their customers no longer suffer to reach out to them and these voice recognition technologies like Alexa and Siri can help them out in all manners.
Well, these technologies have really revolutionized the retail experience and also simplified online shopping. Here, the customers have to simply speak up the product’s name or the related word and will be instantly provided with numerous keywords and have a quick result on their search.
3. Education
One of the most innovative industries which we can say is utilizing the combination of voice and video technology together. They quickly recognise these audio sdk apps as the one which enables the teachers to communicate with their students by creating online lessons and video tutorials. On the other hand, it also supports the learners to make use of their audio to get access to the lessons with ease.
4. Transportation
Voice calling APIs have made a remarkable change when it comes to the transportation industry where the customers are approached mainly upon the audio assistance technologies. For instance, most of the public transportation companies are integrating these audio APIs to book tickets, cancel tickets, make payments transactions, etc.
Even they do support the customers by replying to their queries with regards to the seats availability, timings, delays in arrival, transport routes, and much more.
5. Law and Order
You might be thinking, how the legal sector gets into the usage of voice apps. Well, every industry deals with documentations, data entry like stuff at the back office. Therefore, the same scenario has been used here too, i.e., it simplifies the routine tasks that take place at the back office like legal documentation, data entry, email management, etc.
When these tasks are handled by these voice apps, it eventually reduces the need for textual records and transfers all the documents as the voice-based one. Even, this technology sometimes helps the security department to catch the criminal by recognizing them based on their voice, whether that matches with the audio recording proofs, etc.
6. Healthcare
Maintaining patient’s health information in private is something very integral in the healthcare industry. Therefore, this voice technology has been used to collect patient information and maintain it as e-records in an easier and potential manner.
This also allows the healthcare staff to easily access the information from these records in the future if ever needed, excluding the need to move across thousands of documents. Healthcare industry uses this audio API in terms of telehealth apps as these telehealth has been provided with many benefits and additional advantages in terms of features and functionality.
7. Hospitality
According to the hospitality industry, voice assistance has become a key amenity. They mainly use the voice calling apps for booking and return stays. Besides this the top end-user benefits of audio assistance includes better customer service, improved customer satisfaction, increased accessibility, shorter customer service waiting times, and much more.
8. HR and Marketing
Extending the steps towards recruitment verticals, these voice apps simplify the regular and complex tasks that have been performed before with much-of stress and time consumption.
Nowadays, the HR professionals make use of AI-powered audio assistance to clean the multiple recruiting databases and applicant pools. This allows them to have a track over appropriate candidates as per the required job profile.
Similarly, when it comes to marketing, these audio call API ease their task by creating and managing their reports, scheduling the post in the social media, etc.
However, the above mentioned industries are some of the examples, but there are much more in the list to talk about.
Wrapping Up
Every business depends upon modern technology to stand their ground in the long run. Thus, the advantages of these voice API apps have been embraced by the businesses when they think about growth and success.
Well, the above article would have given you much clarity about the great impact of these voice calling APIs in different industries. Henceforth, if you want to have your business known to the world then it’s better to go for building your own audio conferencing system and experience your business’s success.
All the Best!
