Do you know what are the applications of maintenance management software? In this article, we will give you complete information.
Field service software air is a specialized tool for field automation. The software has many applications that help in rendering mobility solutions to the field workforce.
To put it simply, field service software helps in automating field operations. Such software can automate multiple field operations such as job scheduling, route planning, workflow management, reporting, invoicing, and team collaboration.
The prime advantage or need to use this software is that it can automate those field operations that are repeated, monotonous, and often leads to productivity leaks among the field workforce. Following are brief notes describing the multiple applications of field service software.
Applications of Maintenance Management Software
Job Scheduling
A field service software can automate the process of job scheduling. The software has automation modules to track the time schedules of the technicians for assessing their availability on particular dates and times.
Also, the software can live-track field locations to crew members and assess their proximity to the new job site. The software has real-time access to the skillsets information of the technicians.
Assessing all these pieces of information, the software can quickly identify who is the nearest available rightly skilled technician for a particular job.
Automated scheduling facilitated by maintenance scheduling software has many advantages.
To begin with, it avoids or controls scheduling conflicts like duplicate schedules, overlapped schedules or missed schedules.
In addition, it ensures that a job is assigned to the nearest available technician, so this reduces the turnaround time. The technicians can reach the job site with the earliest possible team, which also improves the customer experience.
Furthermore, automated scheduling is also of great help in maintaining Adhoc service requests.
Whenever an Adhoc service request needs to be resolved urgently, the maintenance scheduling software can quickly track the availability and location proximity of the field technicians and assign the job to the technician who can attend the job request at the minimum possible time.
Route Planning
The software is a handy tool to plan the optimal route for reaching a job site.
It helps the field workforce to travel through the shortest possible and safest route that avoids traffic concessions, wrong turns, or detours. This way, the software also helps in controlling the overhead travel expenses.
Team Collaboration upon Data
The software is also a very handy tool for on-the-move team collaboration. The software functions as a cloud database and can store enterprise data at a centralized location.
On-the-move field workforce or technicians can access this data from anywhere and at any time, provided they have valid access permission.
This way, the field workforce doesn’t have to depend on the back-office staff to access information like service quotes, client details, service history, guarantee, warranty details, etc.
As per their requirement, they can directly access the enterprise database and retrieve the information required.
Communication Automation
Another key automation facility offered by our maintenance management software is the automation of standardized communication.
The communication gap is a common bottleneck in field services because the teams are distributed and operate at different locations.
Manual ascertaining timely communication can be a challenge here. Besides, despite best efforts, communication gaps prevail in the manual flow of information.
The maintenance management system software is of great help because it can send automated messages to the concerned stakeholders.
The software ensures there is no communication gap, including schedule notifications, work-order reminders, location updates, timestamp updates, and job status updates by timely and autonomously disseminating the information to the concerned members and clients team stays informed.
Self-service convenience
In maintenance services, the time of the field technicians is precious because each minute of their productive time means productive business.
If their time is being wasted in administrative matters like traveling, self-services, or communication delays, then that is, in a way, eating up the business or profit-making opportunities.
The maintenance management software helps reduce the travel time of the field technicians through effective job scheduling done based on location proximity and optimal route planning, and the software also helps save technicians valuable time by automating the self-services and various administrative processes.
The maintenance management software can do tasks like checking the leaves or roasters, applying for reimbursement claims, tracking the senior management’s approvals of claims, time-sheet filling, reporting, etc.
The advantage of the software is that all the self-services can be done from any location and any time. So, the technicians don’t require separately dedicated time to travel to the office premise for getting the self-services done.
Final Thoughts
Businesses that require managing a crew of field workforce must consider using maintenance management software.
This not just improves the job quality of the engineer but also enhances the overall operational efficiency of the business.
If you are looking for maintenance management software to manage your field workforce, you must pick up software customized as per your specific business requirements.
However, make a point that the software you choose has all the necessary basic features.
